Privacy policy

Curtainly Decor respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, request a quote, or interact with our services.

Personal Information We Collect

When you visit or make a purchase from Curtainly Decor, we may collect the following information:

• Name
• Billing and shipping address
• Phone number
• Email address
• Order details
• Payment information
• IP address
• Device information
• Website browsing behaviour

When you make a purchase, your payment details are processed securely through Shopify and its authorised payment gateways. Curtainly Decor does not store complete credit card details on our servers.

How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Provide curtain installation and related services
• Arrange consultations or service appointments
• Communicate order updates
• Respond to customer enquiries
• Improve our website performance
• Detect and prevent fraud
• Comply with legal and tax obligations

Shopify Platform

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

Your data may be stored through Shopify’s data storage systems, databases, and general Shopify applications. Shopify stores your data on secure servers protected by firewalls.

Payment Processing

Payments are processed through Shopify Payments or other secure third-party payment providers integrated with our website. Payment information is encrypted during transmission and handled in accordance with PCI-DSS standards.

Curtainly Decor does not directly collect or store your full credit card details.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable core website functionality
• Remember user preferences
• Analyse website traffic
• Improve performance
• Support marketing and advertising efforts

These cookies may include required cookies, analytics tools (such as Google Analytics), and marketing tools if installed.

You can manage cookie preferences through your browser settings.

Third-Party Services & Apps

We may share your personal information with trusted third-party service providers to:

• Process payments
• Deliver products
• Provide installation services
• Send marketing communications (where consent is given)
• Perform analytics
• Improve customer experience

These third parties are only provided with the information necessary to perform their services and are required to handle your data securely.

Marketing Communications

If you subscribe to our marketing emails, we may use your email address to send updates, promotions, or relevant information about Curtainly Decor.

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete transactions
• Provide services
• Meet warranty or service obligations
• Comply with Australian legal requirements

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To make a request, please contact us using the details below.

Security

Curtainly Decor takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page.