Refund policy
At Curtainly Decor, we want you to love your purchase. However, we understand that sometimes returns or cancellations may be necessary. Please read this policy carefully to understand your rights and options.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at infocurtainlydecor@gmail.com. Please note that returns will need to be sent to the following address: 6/18 Blanck Street, Ormeau, 4208, Queensland.
You can always contact us for any return question at infocurtainlydecor@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Change of Mind
If you change your mind, you may return standard items within 7 days of receiving your order.
Returned items must be:
- Unused and uninstalled
- In original packaging
- In the same condition as received
Return shipping costs are the responsibility of the customer.A restocking fee of up to 25% of the product price may apply.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at infocurtainlydecor@gmail.com.
Clearance or Sale Items
Clearance or sale items are sold as-is and are non-returnable.